Return and exchange policy

Return and replacement policy

Return or replacement policy applies to products purchased through Samnan sales outlets.

Products purchased through a distributor will not be returned or replaced.

Returns or replacements can only be made based on the original invoice.

Customer has the right to return within 7 days from date of invoice, including official holidays.

Customer has the right to replace within 14 days from date of invoice, including official holidays.

None of liquid or chemical materials will be returned or replaced.

Goods that were sold with a promotional offer, return or replacement policy applies to all accessories of the offer without any curtail.

Private sales contracts or special orders are excluded from this policy.

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Procedures

Verify from the branch official that goods are intact and not used.

In the event that purchases are returned without being replaced with other items of same or higher value, price difference will be returned to the customer in same way they were paid (cash/credit cards/bank check/purchase vouchers).

Returned or replaced goods must be in same original condition when purchased, unused, not dismantled or operated, and in same packaging or exterior box and in the original condition in which it was received from the exhibition.

Warranty policy is subject to the terms and conditions described in product manual or terms and conditions of warranty policy shown on Samnan website.