common questions

we have prepared a set of answers for all your important inquiries.

Environmental experts and water pollution specialists have identified
several signs that, if present, indicate the need to change your device’s
filter, such as:
If the filter is used after its expiration date, it may create a favorable
environment for bacterial growth.
Accumulation of dust and bacteria on its walls can lead to a change
in the color of the candle.
Changes in the smell and taste of water.
Failure to change the filter on time can cause sedimentation in the
water, indicating the beginning of corrosion on the candle wall due to
its expiration date.

Your commitment to regular maintenance schedules preserves the lifespan and quality of the product.

No, the water softener device does not remove salts; it works to
remove Water hardness.

The appropriate amount is determined by the number of individuals in
the household.

The device is installed after the overhead tank.

it is recommended to place a shade over the device to protect it from
direct sunlight.

Granular activated carbon filter: Replaced every 6 months.
Solid carbon filter for chlorine removal: Replaced every 6 months.
Micro filter controlling taste and odor: Replaced annually.
Reverse osmosis membrane controlling salt concentration: Replaced
every year and a half.

By maintaining regular filter changes for desalination products.

The natural salt concentration ranges from 90 to 120.

Granular activated carbon filter: Removes organic materials, replaced
every 6 months.
Solid carbon filter for chlorine removal: Replaced every 6 months.
Micro filter controlling taste and odor: Replaced annually.
Reverse osmosis membrane controlling salt concentration: Replaced
every year and a half.

Harmsco filters water, removing impurities, chlorine, and sediment.
A softener removes water hardness, preserves pipe networks, prevents
scale formation, and helps prevent hair loss.

Harmsco filters water, removing impurities, chlorine, and sediment,
making it unsuitable for drinking and cooking.
Home desalination products work on removing organic materials,
chlorine, controlling taste and odor, and regulating salt concentration,
making the water suitable for drinking and cooking.

It is not possible to install a desalination product on a SAMNAN
cooler because the SAMNAN cooler is a smart cooler integrated with
desalination and cooling features.

 It is possible to install a desalination unit on an external cooler by
connecting the bottle dispenser on the external cooler to the home
desalination product.

 Misuse,
Improper operation,
Improper installation of the products.

The device should be installed indoors, and if installed outside, the
desalination product is considered out of warranty.

– Availability of a water source and drainage close to the installation
location (the technician is not responsible for extending or connecting
electricity).
– Water with a salt concentration of less than 1000 is suitable for
installation.
– Water with a salt concentration of more than 1000 is not suitable for
installation.
– The water pressure at the location must be more than 1 bar